CRM and customer experience
Pega Consulting and Delivery
Waverton Consulting Group delivers Pega implementations for Australian and New Zealand enterprises across case management, customer decisioning, robotic process automation and intelligent automation. Our consultants work across the Pega stack: system architects, senior developers, business architects and application specialists who have delivered Pega programmes in financial services, telecommunications, insurance and government.
Pega programmes are often complex and span multiple business lines or system-of-record integrations. Waverton provides the delivery capability to execute them, whether that is a new application build, a version upgrade on a live production system, or a targeted enhancement to an existing implementation.
New application builds and implementations
We design and build Pega applications using direct capture of objectives, guided by the Pega methodology. New builds typically cover case type design, data modelling, user interface development, integration to source systems, routing logic and reporting. We work from a defined scope through to testing, UAT support and production deployment, with handover documentation appropriate for your internal team.
Customer decisioning and Next Best Action
Waverton delivers Pega Customer Decision Hub implementations, connecting customer data, proposition libraries and real-time arbitration logic to outbound and inbound channels. The work covers strategy design, propensity model integration, channel configuration and the operational reporting that lets marketing and product teams understand what the platform is doing. We do not fabricate uplift numbers; we scope the configuration work and let your data speak after deployment.
Upgrades and platform modernisation
Pega upgrades are disruptive when they are not planned carefully. Waverton has managed upgrades across major version boundaries, working through impact assessments, rule resolution, integration compatibility testing and deployment planning. We also support migrations from Pega on-premises to Pega Cloud, including the infrastructure, licensing and operational model changes that accompany that shift.
Robotic desktop automation and RPA
Waverton delivers Pega Robotic Desktop Automation and RPA implementations, from process discovery and feasibility assessment through to bot development, orchestration and ongoing support. We work alongside your operations team to identify the processes that are genuinely worth automating and build the bots to production quality, with appropriate exception handling and monitoring.
How to engage
Pega application builds and upgrades with a defined scope suit fixed bid delivery. Enhancement backlogs, ongoing support and iterative development run well as time and materials engagements. Pega specialists, including system architects and senior developers, can be embedded directly into your programme team. For organisations wanting Waverton to manage ongoing Pega operations and releases, the managed service model provides defined SLAs and a named delivery team.
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