CRM and customer experience
Salesforce Consulting and Delivery
Waverton Consulting Group delivers Salesforce engagements across the full platform lifecycle, from initial implementations and org consolidations through to ongoing managed support and custom development. Our consultants have worked inside Salesforce environments across financial services, government, healthcare and retail, which means they understand how the platform behaves in production, not just in sandbox.
Where many engagements stall at configuration, our teams work across the stack: Salesforce administrators, business analysts, developers fluent in Apex and Lightning Web Components, and architects who can design for scale. The result is delivery that holds up after go-live.
Implementations and migrations
We deliver greenfield Salesforce implementations against a defined scope and timeline, as well as migrations from legacy CRM platforms into Salesforce. Our approach starts with a scoping phase that surfaces data, integration and process requirements before any configuration begins. We document assumptions openly and build against a milestone plan, so you know exactly what is included before work starts.
Org consolidation
Businesses that have grown through acquisition often find themselves with multiple Salesforce orgs that duplicate data, create inconsistent customer views and complicate administration. Waverton has consolidated orgs across a range of industries, working through data mapping, object alignment, permission model redesign and migration to a single source of truth. We manage the technical complexity without disrupting the teams that depend on the platform day to day.
Custom development: Apex and Lightning
When declarative tools reach their limits, Waverton's development team builds Apex classes, triggers, flows and Lightning Web Components that extend the platform cleanly. We follow Salesforce development best practices including trigger frameworks, separation of concerns, and thorough test coverage. Custom development is scoped, priced and handed over with documentation that your internal team can maintain.
Managed support and administration
Post-go-live support is available as a dedicated managed service, covering release management, minor enhancements, user administration, data quality management and break-fix. Waverton provides a named contact who knows your org, rather than a helpdesk that restarts its context on every ticket. SLAs are agreed up front and reported against each month.
Salesforce support in Melbourne and Sydney
Waverton supports Salesforce programmes for Australian businesses across Sydney and Melbourne, the two cities where the majority of our enterprise clients operate. Engagements are managed onshore through a named Australian account manager, with delivery blended between onshore consultants and an offshore team in India that provides cost efficiency for build and support work without sacrificing quality or communication.
Whether your team is based in the Sydney CBD, North Sydney, Parramatta or the Melbourne CBD, Waverton can provide on-site workshop facilitation and stakeholder engagement where the work calls for it, alongside the remote delivery that makes up the majority of most Salesforce programmes. Contact us to discuss your Salesforce programme and how we would resource and manage it for your organisation.
How to engage
Salesforce work spans all four Waverton engagement models. A well-defined implementation suits fixed bid delivery. Ongoing support and enhancement backlogs work well as time and materials. Individual specialists, such as a dedicated Salesforce developer or admin, can be embedded directly into your team. For a fully outsourced Salesforce function, the managed service model provides operational continuity with defined service levels.
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